UCAT Customer Satisfaction Survey First Name *Last Name *Email *Phone *To help us determine which questions are best for us to ask you today, which of the following will you be providing feedback on: Specific Route or TripComplaint or IncidentRequest for Expanding Services or Route ChangesPositive ExperienceHave you downloaded the UCAT App? YesNoHow often do you use UCAT Services? DailyWeeklyMonthlyLess than MonthlyI have never used UCAT ServicesOtherDescribe your usage Feedback on Specific Ride or TripWhat was the date of your ride / intended ride? Which route(s) did you ride or intend to ride? BLUE ROUTE: Kingston Uptown/ Midtown/ DowntownCL – College Link Route between SUNY Ulster and SUNY New PaltzEU: Ellenville Route between Kingston Plaza and Village of EllenvilleKS: Kingston – Saugerties Route between Kingston Plaza and Saugerties Price Chopper PlazaKPL: Kingston Poughkeepsie Link between Kingston and Poughkeepsie Train StationMall Loop: Town of Ulster Shopping area between Tech City and Kohl’s PlazaNew Paltz Loop: Village and Town of New PaltzUPL: Ulster Poughkeepsie Link between Rosendale Park and Ride and Poughkeepsie Train StationX Route: Newburgh Route between New Paltz and Newburgh Mall via Route 32Yellow Route: City of Kingston to Port Ewen RouteZ: Route Between Kingston and WoodstockOtherDescribe Route Was the bus on time? YesEarlyLateOtherPlease Describe If the bus was not on time, how off schedule was the bus? 0-15 minutes15-30 minutes30 minutes – 1 hourMore than an hourThe bus did not arriveOtherPlease Describe How would you rate UCAT Staff on the trip: N / APoor – 12345 – Excellent Friendliness of the driverFriendliness of the driver N / AFriendliness of the driver Poor – 1Friendliness of the driver 2Friendliness of the driver 3Friendliness of the driver 4Friendliness of the driver 5 – ExcellentDrivingDriving N / ADriving Poor – 1Driving 2Driving 3Driving 4Driving 5 – ExcellentCommunicationCommunication N / ACommunication Poor – 1Communication 2Communication 3Communication 4Communication 5 – ExcellentUCAT Attire / UniformUCAT Attire / Uniform N / AUCAT Attire / Uniform Poor – 1UCAT Attire / Uniform 2UCAT Attire / Uniform 3UCAT Attire / Uniform 4UCAT Attire / Uniform 5 – Excellent How would you rate the convenience of your trip: N/A1 – Poor2345 – Excellent Length of the RouteLength of the Route N/ALength of the Route 1 – PoorLength of the Route 2Length of the Route 3Length of the Route 4Length of the Route 5 – ExcellentHow many trips on the route are offered each dayHow many trips on the route are offered each day N/AHow many trips on the route are offered each day 1 – PoorHow many trips on the route are offered each day 2How many trips on the route are offered each day 3How many trips on the route are offered each day 4How many trips on the route are offered each day 5 – ExcellentNumber of stops on the routeNumber of stops on the route N/ANumber of stops on the route 1 – PoorNumber of stops on the route 2Number of stops on the route 3Number of stops on the route 4Number of stops on the route 5 – ExcellentThe safety of bus stop locationsThe safety of bus stop locations N/AThe safety of bus stop locations 1 – PoorThe safety of bus stop locations 2The safety of bus stop locations 3The safety of bus stop locations 4The safety of bus stop locations 5 – ExcellentThe physical accessibility of the bus stop (i.e., seating, curbs, space)The physical accessibility of the bus stop (i.e., seating, curbs, space) N/AThe physical accessibility of the bus stop (i.e., seating, curbs, space) 1 – PoorThe physical accessibility of the bus stop (i.e., seating, curbs, space) 2The physical accessibility of the bus stop (i.e., seating, curbs, space) 3The physical accessibility of the bus stop (i.e., seating, curbs, space) 4The physical accessibility of the bus stop (i.e., seating, curbs, space) 5 – ExcellentWifi Coverage on the BusWifi Coverage on the Bus N/AWifi Coverage on the Bus 1 – PoorWifi Coverage on the Bus 2Wifi Coverage on the Bus 3Wifi Coverage on the Bus 4Wifi Coverage on the Bus 5 – Excellent How would you rate the comfort of your trip: N/A1 – Poor2345 – Excellent How many seats were availableHow many seats were available N/AHow many seats were available 1 – PoorHow many seats were available 2How many seats were available 3How many seats were available 4How many seats were available 5 – ExcellentThe speed the bus was drivenThe speed the bus was driven N/AThe speed the bus was driven 1 – PoorThe speed the bus was driven 2The speed the bus was driven 3The speed the bus was driven 4The speed the bus was driven 5 – ExcellentThe temperature of the busThe temperature of the bus N/AThe temperature of the bus 1 – PoorThe temperature of the bus 2The temperature of the bus 3The temperature of the bus 4The temperature of the bus 5 – ExcellentThe comfort of the seatsThe comfort of the seats N/AThe comfort of the seats 1 – PoorThe comfort of the seats 2The comfort of the seats 3The comfort of the seats 4The comfort of the seats 5 – ExcellentThe cleanliness of the busThe cleanliness of the bus N/AThe cleanliness of the bus 1 – PoorThe cleanliness of the bus 2The cleanliness of the bus 3The cleanliness of the bus 4The cleanliness of the bus 5 – ExcellentHow safe you felt on the busHow safe you felt on the bus N/AHow safe you felt on the bus 1 – PoorHow safe you felt on the bus 2How safe you felt on the bus 3How safe you felt on the bus 4How safe you felt on the bus 5 – Excellent Complaint or IncidentWhat type of incident or problem did you experience? Problem with UCAT StaffProblem with a Bus TripProblem with information or schedulesOtherPlease Describe All complaints and incident reports are followed up with by the Deputy Director of Operations. Do you prefer we contact you by phone or email? PhoneEmailI do not want to be contactedOtherPlease Describe Please provide your Contact Information Please provide your complaint or a description of the incident you are reporting: Request for Expanding Services or Route ChangesPlease explain the service or route change Positive ExperienceWe are glad to hear you had a positive experience with UCAT!Which aspects of your experience were positive? StaffBusRouteInformation / AppOtherDescribe Please provide us a description of your experience: CommentSubmit